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Planet fitness cancel anytime how to#

Unfortunately, the rules vary from club to club, so you should reach out to customer service at the location where you have a membership. Many clubs allow you to put your membership on hold for up to three months for medical reasons. If you need to step away from your Planet Fitness membership temporarily and would prefer not to cancel it entirely, you may be able to put your account on hold.

Planet fitness cancel anytime how to#

How to pause your Planet Fitness membership You'll want to follow up with the club to make sure your application was received, approved, and processed. Address it to your home club, and Planet Fitness recommends sending it via certified mail.

To cancel via mail: Write a letter that explains your intent to cancel your membership and includes your name, address, phone number, and Planet ID membership number.

To cancel in person: Visit your home club's front desk and request a cancellation form.

You only have two official options: visiting in person or sending a letter. You can't cancel your membership by phone, via the Planet Fitness website, or even by email. How to cancel your Planet Fitness membership Instead of letting you close your account online, Planet Fitness requires you to visit your home club and speak to a representative at the front desk or send a letter via the postal service.

Planet Fitness is a popular chain of fitness centers (it had more than 15 million members as of March 2020), but the franchise has not embraced modern customer service practices, especially when it comes to canceling membership plans.